Member Services Specialist, Fort Worth, TX
Salary Range $50,352 ‐ $61,595
The Fort Worth Employees’ Retirement Fund is seeking to fill a full‐time position to join the benefits team. The work schedule is Monday through Friday, 7:30 to 4:30 pm.
The candidate will conduct one‐on‐one counselling sessions, retirement seminar presentations, perform complex benefit calculations, process retirement applications, monthly retiree payroll and bi‐weekly nonperiodic payments. Candidate must be a team player willing to support other team members in the day‐to‐day operations and must have at least 2 – 5 years of experience in a similar role. [See job description below]
Candidate must submit to a pre‐employment background verification. FWERF is a drug‐free workplace.
Applicants should send resume to HR@fwretirement.org.
TITLE: Member Services Specialist
REPORTS TO: Director of Member Services
To coordinate and administer the activities and operations of the Retirement Fund’s benefit programs (10,000 + members); including retirees and survivor benefit payments, retirement processing, the disability program, and death benefits.
ESSENTIAL DUTIES / RESPONSIBILITIES:
1. Conduct one-on-one pre-retirement counseling to active members.
2. Perform complex benefit calculations:
i. Calculate buybacks and service credit purchases.
ii. Run projected and final retirement benefit calculations.
3. Counsel family of deceased participants concerning death benefits, secure necessary
verifications/authorizations, and process post-death retirement benefits.
4. Process periodic monthly and non-periodic bi-weekly retiree benefit payrolls.
5. Prepare contribution refund letters upon verification of termination of employment. Assist with rollover and qualified transfer transactions. Research and verify archived contribution refund payments as necessary.
6. Prepare monthly meeting agenda detail of retirement applications for Board approval.
7. Update the pension administration system for all new and/or revised participant information.
8. Ensure that participant personal identifying information is kept confidential and securely filed.
9. Coordinate and conduct in-house and job-site retirement benefit seminars, securing guest speakers as necessary.
10. Coordinate and conduct home visits to home-bound participants.
OTHER DUTIES / RESPONSIBILITIES:
1. Contact and schedule guest speakers for retirement seminars.
2. Function as a Retirement Fund expert to assist members in understanding the City of Fort Worth Retirement Plan provisions.
3. Provide support to receptionist/front desk and other staff members in their absence.
4. Answer questions regarding the 1099R forms.
5. Perform one or more of the following related duties as assigned:
I. Death Benefit processing – review of the member file and verification of benefits, notification of benefits by mail, counseling of spouse/family members on benefits available and procedures to request benefits, processing payments and answering all inquiries.
II. Research and verify archived contribution refund payments upon request.
III. Prepare member contribution letters after verification of information.
Knowledge, Skill and Ability:
- Defined Benefit Pension plans.
- Simple versus compounding interest.
- Business letter writing and advanced report preparation.
- Public meeting agenda packet preparation.
- Confidentiality requirements related to personal identifying information.
- Pertinent Federal, State and local laws, codes and regulations.
- Schedule and calendar maintenance.
- Banking and payroll processes.
Skills and Competencies:
- Team player
- Excellence in communication
- Problem solver
- Comfortable and experienced in public speaking and seminar presentation
- Excellent at customer service
- Mathematical aptitude
- Experienced in Office applications: Word, Excel, Power Point, SharePoint
- Pension Administration system or Human Resources / Payroll system experience a plus
- Apply actuarial concepts.
- Understand the organization and operations of the Fund, the City of Fort Worth and of outside agencies as necessary to assume assigned responsibilities.
- Communicate clearly and concisely, both orally and in writing.
- Establish and maintain effective working relationships with team, Board, participants, and other stakeholders.
- Interpret and explain the Fund’s Administrative Rules, policies, and procedures.
- Identify and respond to issues, concerns, and needs. Ability to recognize when escalation to supervisor is required.
- Operate a variety of office equipment and telephone systems; input and retrieve data and text; securely organize and maintain both paper and electronic filing.
- Prepare and review documents.
- Work independently when needed, meet deadlines.
Education, Formal Training or Experience:
Any combination of experience and training that would likely provide the required knowledge and ability to qualify.
Experience: Two – Five years of increasingly responsible human resources or employee benefits administration experience.
Education: High School Diploma supplemented by college level course work in human resources, business administration or a related field. Equivalent combinations of education and experience may be considered. Undergraduate degree is preferred.
Equipment and Software Directly Used: Networked personal computer with peripherals, fax machine, copy machine and telephone. Microsoft Office Software and other web-based systems.
Working Environment / Physical Activities: Office environment; exposure to computer screens; working closely with others. Essential and other important responsibilities and duties require maintaining physical condition necessary for sitting for prolonged periods of time; being able to lift and carry a minimum of 30 pounds; must be able to stand, reach bend and kneel; manual dexterity required.